Add knowledge
Give the chatbot the material it needs to answer visitor questions. Start with pages or documents that cover your most common support requests.
Import a source
- Open your website's workspace and choose Knowledge → Add knowledge.
- Choose an import method from the table below.
- If you have multiple chatbots, select the ones that should use the source. Leave the chatbot selection empty to share it across the workspace.
- Submit the import and wait for the source to show Ready.
| Method | What to provide |
|---|---|
| Crawl website | A website URL and the maximum number of pages to import. BodhaBot uses the sitemap or follows links on the site. |
| Specific pages | One or more public URLs, such as a help article, return policy, or hours page. |
| Text / Q&A | A title and text. Use this for FAQs and policies that have no public URL. |
| Upload files | Text files such as .txt, .md, or .csv. Pro also supports PDF, Word (.docx), and Excel (.xlsx). |
Check what the chatbot can find
- Use Test retrieval on the Knowledge page to see which passages match a sample question for the selected chatbot.
- If an import fails, open the source to see its error. Check that the URL is publicly reachable or that the file contains readable text.
- When a page changes, use Re-sync on the URL or crawl source to import the updated content.
Once your sources are ready, try asking the chatbot a question. Configure and test